- OUR PRIVACY POLICY -

Lindley Architects understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Lindley Architecture Ltd is a Limited Company registered in England and Wales under company no: 11418392, trading as Lindley Architects.

Registered address: The Studio, Robin Hill, Nutcombe Lane, Hindhead, Surrey GU26 6BP. UK.

Email address: enquiries@lindleyarchitects.com
Telephone: 07799748430

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

4. What Are Your Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Statement should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do We Collect On Our Website?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

Your name, Company name, email address, telephone number & Your message
In the case of private domestic clients, information relating to the project in question which may include information related to their private residence.

6. How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

Your personal details are required in order for us to enter into a contract with you and invoicing purposes.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email AND/OR post that you have opted-in to (you may opt-out at any time either advising us by email to enquiries@lindleyarchitects.com or by post to Lindley Architects, Robin Hill Studio, Nutcombe Lane, Hindhead, Surrey GU26 6BP. UK

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and you will always have the opportunity to opt-out.

7. How Long Will We Keep Your Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Where we have worked with you on a project and in order to comply with statutory limitation periods we will retain the project information for a period of 12 years.

8. How and Where Do We Store Your Personal Data?

We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Do We Share Your Personal Data?

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes be in contact with the following third parties to supply services to support the service we provide for you. In some cases, those third parties may require access to some or all of your personal data that we hold.

Local Authority Planning and Building Control Departments.
Other consultants – for example, Surveyors, Quantity Surveyors, Structural Engineers etc (or any other companies that form part of the project team for your project).

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

10. How Can You Access Your Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we received your request. You will be kept fully informed of our progress.

11. What Are Cookies and How Do We Use Them?

A cookie is a small text file placed on your computer when you visit our website. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers.

You can read find out more about cookies on Wikipedia.

When you first visit our website using a web browser, we create following types of cookie, as follows:

Google Analytics cookies:
These cookies anonymously remember your computer or mobile device when you visit our website. We use the cookie to record your page visits so we can identify how our users use our website. Your browser may use similar cookies for similar purposes and to serve advertisements for others.

Service cookies:
These cookies help us to make our website work as efficiently as possible. For example, We may use a cookie to remember your registration and login details, save your setting preferences etc.
We have no access to third party cookies. We do not share or sell any third-parties access to our cookies.

12. How Do You Contact Us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the contact details below - for the attention of Privacy Officer:

Vine House Stables, 41 Portsmouth Road, Cobham, Surrey KT11 1RR.

Email address: enquiries@lindleyarchitects.com
Telephone: 07799748430

13. Changes to this Privacy Statement

We may change this Privacy Statement from time to time. This may be necessary, for example, if the law changes, we change our business in a way that affects personal data protection. These changes if and when they occur will be updated on our website.